Legal

Terms of Service

Last updated: October 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.rootedreserve.com and any other websites, services, features, or applications provided by Rooted Fine Goods, LLC (“Rooted Reserve,” “Company,” “we,” “us,” or “our”). Rooted Reserve is a brand of Rooted Fine Goods, LLC.

By accessing or using the Platform (defined below), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Platform.

1. THE PLATFORM

“Platform” refers to the Site and all related content, features, services, communications, trade programs, digital experiences, and the ability to purchase fresh truffles, food products, merchandise, or other items (“Products”).

You must be at least 18 years old to use the Platform.

2. ACCOUNT REGISTRATION

You may need to create an account to access certain features, including ordering Products or trade programs. You agree to:

  • provide accurate and complete information
  • maintain the confidentiality of your login credentials
  • accept responsibility for all activity under your account

We reserve the right to suspend or terminate any account at our discretion.

3. ORDERS, PRICING & AVAILABILITY

3.1 Product Availability

Certain Products—especially fresh truffles—are seasonal, perishable, and limited. Availability is not guaranteed. We may discontinue or modify any Product at any time.

3.2 Pricing

Prices are listed in U.S. Dollars. We reserve the right to change prices without notice. Pricing errors may be corrected even after an order is submitted.

Black truffle boxes are priced as stated at checkout. Alba White boxes are priced at market for each drop. All prices are in US dollars and include delivery. We may change prices between drops without notice.

3.3 Order Acceptance

Your order is an offer to purchase. We may accept or decline orders at our discretion, including for reasons such as:

  • limited availability
  • inability to process payment
  • suspected fraud
  • compliance requirements

An order is not final until payment is processed and we send a confirmation.

3.4 Perishable Products

Fresh truffles and other perishable items require proper handling. By purchasing, you acknowledge the nature of such Products and agree that:

  • aroma, flavor, and appearance vary naturally
  • age, transport, and storage affect quality
  • Rooted Reserve is not responsible for degradation caused by delayed pickup, incorrect addresses, or failure to refrigerate

3.5 The Drop

Fresh truffles are sold in drops. A drop opens Thursday at 5:00pm Pacific and closes Friday at 5:00pm Pacific. Boxes are offered to the list in order until they're gone. One box per address per drop. Price, variety, and weight are stated in the drop text and at checkout; the price includes delivery within the contiguous United States.

We buy against the orders placed in each drop. Orders may be cancelled by replying to the drop text until the window closes Friday at 5:00pm Pacific. After that, orders are final.

If you ship a box to someone else, you are responsible for the accuracy of their address and for telling them it's coming. Sections 3 through 5 apply to the recipient's box as they would to yours.

4. SHIPPING & DELIVERY

Shipping times are estimates and not guarantees. Once a package ships, delays caused by carriers, weather, customs, or routing are outside our control.

We ship to the contiguous 48 states only. Boxes ship Wednesday, overnight, cold-packed. No signature is required; a box is delivered when the carrier leaves it at the address provided. Risk of loss transfers on delivery to the carrier. The guarantee in §5 applies regardless.

Delivery days are targets, not guarantees; the condition guarantee in §5 applies regardless.

You are responsible for providing accurate shipping information. We are not responsible for lost or delayed packages caused by:

  • incorrect addresses
  • refusal of delivery
  • failure to retrieve deliveries promptly

5. RETURNS, REFUNDS & CANCELLATIONS

Due to the perishable nature of fresh truffles and certain food items:

All sales of perishable Products are final.

No returns and no refunds on perishable goods except as set out in this section. The buyer is responsible for refrigerating the truffle promptly on arrival and storing it as described on the Handling page.

If what arrives isn't what we promised, we replace it. To claim, tell us within 24 hours of delivery — reply to the drop text or email hello@rootedreserve.com — and include one photo of the truffle. The remedy is a replacement box from the next drop. We may, at our election, refund the purchase instead.

For non-perishable items, we may accept returns or exchanges in our discretion. Refunds are not guaranteed.

6. TRADE ACCOUNTS

Trade access is granted on a discretionary basis. Trade customers agree to:

  • maintain active and accurate business information
  • abide by order minimums or purchasing requirements
  • comply with all applicable health, safety, and resale regulations

We may revoke trade access at any time.

7. SMS COMMUNICATIONS

By opting in to SMS messages from Rooted Reserve, you agree to receive:

  • order updates
  • transactional alerts
  • account notifications
  • marketing messages (where permitted)

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.

Joining the list means agreeing to the SMS terms in this section.

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

This means we never sell or share your SMS consent or phone number for promotional use.
SMS service providers (e.g., Twilio, Klaviyo, Postscript) act solely as message transmitters.

8. USER CONDUCT

You agree not to:

  • use the Platform for unlawful purposes
  • attempt to access accounts not belonging to you
  • interfere with the security or operation of the Platform
  • scrape, crawl, or data-mine without permission
  • upload harmful code or engage in fraudulent activity

We may suspend or terminate access if violations occur.

9. INTELLECTUAL PROPERTY

All content on the Platform—including text, images, logos, trademarks, product descriptions, and design elements—is the property of Rooted Fine Goods, LLC or its licensors.

You may not copy, reproduce, distribute, modify, or create derivative works without our permission.

10. DISCLAIMERS

10.1 No Warranty

The Platform, Products, and Services are provided “as is” and “as available,” without warranties of any kind, express or implied.

We disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of information.

10.2 Perishable Product Variability

Fresh truffles and other agricultural products vary naturally. Aroma, flavor, shape, and size cannot be guaranteed.

10.3 Third-Party Services

We are not responsible for:

  • carrier delays
  • third-party platforms
  • payment processor performance

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Rooted Fine Goods, LLC will not be liable for indirect, incidental, punitive, or consequential damages.
  • Our total liability for any claim shall not exceed the amount you paid for the Product or Service at issue.

You agree to release Rooted Reserve from claims arising from:

  • carrier delays
  • spoilage caused by mishandling
  • incorrect shipping information
  • third-party service interruptions
  • natural variations in perishable goods

12. INDEMNIFICATION

You agree to indemnify and hold harmless Rooted Fine Goods, LLC from any claims, damages, losses, liabilities, and expenses arising from:

  • your use of the Platform
  • your violation of these Terms
  • your violation of any laws or rights of others

13. THIRD-PARTY LINKS

The Platform may include links to third-party websites or services. We do not control or endorse these sites and are not responsible for their content or policies.

14. GOVERNING LAW

These Terms and all disputes arising from them are governed by the laws of the State of California, without regard to its conflict-of-law rules.

15. DISPUTE RESOLUTION & ARBITRATION

To the fullest extent permitted by law, you agree that:

  • disputes will be resolved through binding arbitration on an individual basis
  • class actions and class arbitrations are not permitted
  • arbitration will be conducted in Alameda County, California

You may opt out of arbitration within 30 days of first using the Platform by contacting us at the email below.

16. TERMINATION

We may suspend or terminate your access to the Platform at any time, for any reason, including violation of these Terms.

17. SEVERABILITY

If any provision is found unenforceable, the remainder of the Terms will remain in effect.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Rooted Fine Goods, LLC concerning the Platform.

19. HOW TO CONTACT US

For questions regarding these Terms, contact:

legal@rootedreserve.com
Operated by Rooted Fine Goods, LLC, 1217 Ordway Street, Albany, CA 94706.


Rooted Reserve is a brand of Rooted Fine Goods, LLC.

Rooted Fine Goods, LLC · 1217 Ordway Street, Albany, CA 94706