Ask us anything. Or read on.

Truffles are seasonal and we buy in small lots, so we sell in batches rather than from a shelf. A drop opens Thursday at 5pm Pacific and closes Friday at 5pm. The list gets one text with the variety, its origin, the size, and the price. Boxes go in order until they're gone. One box per address.

Black truffles — Périgord in winter, Australian in summer — are $350 a box, delivery included. Alba White is priced at market, per drop, because the market moves week to week. Whatever the number, it's in the drop text before you claim anything, and it's the same number at checkout.

A black truffle box is 100 grams. Enough for five to eight at one dinner, or several nights of cooking for two. An Alba box is sized to the week's lot and serves four to five; the weight is in the drop text.

Overnight, cold-packed, anywhere in the lower 48 states. Not Alaska or Hawaii — the transit time isn't kind to the product.

We ship Wednesday for Thursday delivery. No signature needed. The box is cold-packed and left at the door.

No. It's fine at the door for a while. Get it into the refrigerator the moment it's opened. If Thursday is impossible for you, reply to the drop text before you claim and we'll see what can be done.

Yes. Claim it, put their address at checkout, and it ships there Wednesday. Tracking comes to you. Tell them to expect it Thursday — and to refrigerate it.

Seven days from delivery. They're at their best in the first few. Wrap in paper towel, seal in a jar, refrigerate, and change the towel every day. Never rice — it pulls the moisture out and the aroma with it. Never vacuum seal.

Generously. Black truffles want heat and fat — butter, eggs, a risotto stirred at the end. White truffles are never cooked; shave them raw over something hot, at the table. The Handling page has the full guide and four recipes.

We replace it. Tell us within 24 hours of delivery with a photo, and a box from the next drop is yours. Reply to the drop text or write to hello@rootedreserve.com.

Because we don't hold inventory. We buy against the drop, in the same week as the restaurants we buy alongside, and it ships at once. A permanent storefront would mean stale product or none.

Once per drop, when it opens. That's the whole program — no reminders, no marketing, no follow-ups. And there's no schedule: a drop goes out when the week's truffles are worth sending, in season, and not otherwise. Some months that's weekly. Out of season it's nothing.

Yes. Private households, private chefs, and restaurant accounts are supplied on standing allocation — not through the drop list. Trade → · trade@rootedreserve.com

Rooted Reserve is Ryan Espinoza. He started as a commis at Spruce, in San Francisco, and spent four years at Truffle Shuffle, finishing as head of sourcing and logistics. The supply relationships are his. The company is Rooted Fine Goods, LLC, in Albany, California.